Frequently Asked Questions

Why is the sound on my service broken and hard to understand?
Last Updated 11 months ago

If there is poor signal strength calls can start to sound odd. this can also happen for the first 10 - 15 seconds of a call before the handset "syncs". Check your location - in Australia the Thuraya satellite will be somewhere in the sky between a bit north of West and a bit West of North.

Make sure there are no obstructions in these directions including foliage. The other thing that can block the signal is your head! Make sure the handset is on the West / North side of your head and don't tilt the antenna right back when using it.

As soon as the signal strength is restored the audio quality will once again be good.

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