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Warranty and Returns

Our Goal: At Sat Phone Sales our goal is customer satisfaction. Even with best quality of equipment things can very occasionally go wrong. In such a rare event we'll work with you to get the fastest possible resolution. We'll even pay the courier fees in both directions.

Warranty Duration: All goods sold come with a manufacturers warranty. Unless explicitly stated otherwise, new items have a 12 month warranty from date of purchase, refurbished items have a 6 month warranty period and second hand goods have a 30 day warranty.

"DOA" policy: In the extremely unlikely event an item arrives wholly non-functional we will work with you and the manufacturer to have this replaced or refunded. For an item to be considered "Dead on Arrival" the unit needs to be returned immediately, in original packaging and unused condition.

Warranty return policy: Before returning a unit for warranty repair or replacement please contact Sat Phone Sales for a "Return Merchandise Authority" number.

Freight: Sat Phone Sales will pay the cost of freight, within Australia for the return of faulty items to our offices, wholesalers or manufacturers. Once repaired or replaced Sat Phone Sales will pay the courier cost for the return to customer.

No fault found: If an item has been found to be not faulty after inspection and testing a $50 fee plus courier costs may be charged. To help avoid this we will work with you prior to the item being returned to determine, as best as possible, the nature of the fault.

"Change of Mind" policy: We do not normally refund, or swap product due to "change of mind". We will, however work with you, our valued customer, to meet your reasonable expectations. In the event a product replacement due to "change of mind" is negotiated, Sat Phone Sales will provide shipping of replacement and returned goods at cost. Where items are returned on an approved "change of mind" transaction a 10% restocking fee will apply, freight costs to be paid by the person returning the item.